Resident Reviews

Michael the service manager has been super helpful the couple of times that we have needed service in our unit. Our old place would not swap out lightbulbs when they go out, and when we had several go out all at once here, but we couldn't get the fixtures off, we put in a request for assistance. We figured they would just teach us how to remove and replace the fixtures and we'd go buy bulbs that night. Nope! Michael went all the way back to grab all new bulbs for all 3 of our fixtures so we could start fresh.

A month after moving in, I had the fright of a spontaneous leak in the living room ceiling. Arty came to assess the damage (on a weekend evening). He was kind, completely thorough, and completed the job through multiple check ins and details. Thank you for your attention, kindness and a job very well done!

I’ve lived at Waterhouse for 4 months and have zero complaints! Every staff member I’ve encountered has been friendly and helpful. From the ladies at the office to maintenance. Special shout out to Arty, who has repaired, in a timely manner, quite a few small things. And Michael, who took care of a repair on the fly during chimney maintenance. Michael also offered to assist me while I was dropping off recycling at the bins. I appreciate the friendly interactions and security I’ve felt while they assist.

This is a review of the Waterhouse Maintenance team. I talked with Micheal today, who was a very nice, very chill guy. He responded to my maintenance request in what felt like less than an hour from when I posted it, and he got our deadbolt fixed in no time whatsoever. He also had me make sure it worked before he left and told me if there were any problems at all, they would be available whenever they could to work those out.